All non-University customer charges, such as monthly cable pair rental charges, are subject to a campus overhead surcharge. This surcharge appears on your bill as "Total Overhead." Effective July 1, 2018, the surcharge increases from 54% to 55% of the cost of
all University-provided services. You will first see this increase reflected in the August bill for services provided in July. Beginning on July 1, 2020, the rate will increase to 55.5% and the rate after June 30, 2021 will be provisional.
If you have any questions about this change, or any other billing questions, please call our Customer Services department at 805-893-8700.