All non-University customer charges, such as monthly cable pair rental charges, are subject to a campus overhead surcharge. This surcharge appears on your bill as "Total Overhead." Effective July 1, 2007, the surcharge increases from 46% to 51.5% of the cost of all University-provided services. You will first see this increase reflected in the August bill for services provided in July.
If you have any questions about this change, or any other billing questions, please call our Customer Services department at 805-893-8700.