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  CommServ > News > Changes to Telephone and Voice Mail Dialing

Changes to Telephone and Voice Mail Dialing

Between 6:00 a.m. and 12:00 noon on Saturday, August 25, Communications Services will reconfigure campus telephone and voice mail systems to accommodate campus growth. This reconfiguration will primarily affect how people use their Voice Mail services, since mailbox numbers are being changed to match just the last four digits of the telephone number.

Until August 25, if your telephone number is 893-9876, your voice mailbox number is 39876. Starting August 25, that mailbox number will change to 9876. If your telephone number was 971-1234, the new mailbox number will be 1234. Individual passcodes, however, will remain unchanged.

Accessing Voice Mail

Starting August 25, hereís how residents, faculty, and staff will access their voice mailboxes.

From Your Own Telephone

  1. Dial 8800.
  2. Enter your passcode when prompted.

From Another Campus Telephone

  1. Dial 8800.
  2. When prompted for your passcode, press the * key instead.
  3. Dial the last four digits of your telephone number followed by the * key.
  4. Enter your passcode when prompted.

From an Off-Campus Telephone

  1. Dial 893-8800.
  2. When prompted, dial the last four digits of your telephone number followed by the * key. Enter your passcode when prompted.

Note: Because mailboxes will now use only the last four digits of the associated telephone number, the same four-digit mailbox rule applies when forwarding a message to another customer's mailbox and when using the Make Message feature inside Voice Mail to create and send a message to another customerís mailbox.

Telephone Service Dialing Changes

UCSB Residents

  • The telephone number prefix will change from 971 to 893.
  • Some telephone numbers will have a new extension (the last four digits of the telephone number).
  • To call an off-campus number, dial 9 first instead of 8.
  • To reach a campus business telephone, it is only necessary to dial the four-digit extension number.
  • Outside callers dialing the old 971 number will receive a referral service which allows the caller to hear the new number.
  • Customers who manually forward their telephones to voice mail using *72 should forward to 8800 instead of 4999.

UCSB Faculty and Staff

To reach a residential customer, you only need to dial the last four digits of their number.

All messages and personal greetings in your voice mailbox should remain intact and your personal passcode will remain the same. Departmental call controllers should all continue to work correctly. Questions or concerns about the number consolidation project can be addressed to Communications Services at help@commserv.ucsb.edu or by dialing ext. 8700.

RSP

 

 

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