In order to minimize suppliers' fluctuations in pricing, Communications Services averages purchase costs in calculating the price of equipment offered to campus customers. Consequently you may notice a difference between the published price of an item and the actual cost on your monthly billing statement.
How Catalog Orders Are Processed
- You submit your order using the online Telephones and Accessories Catalog.
- Your order is sent to Communications Services, and an email confirmation with an Online Catalog Order Number is sent to you. A copy of your order is also sent to your Account Controller if that person is not you.
- When we receive your order, we will open a work order to process your request, and send you an email notice with your Work Order Number.
- If you have questions about your order at any time, send email to email@example.com, or call Customer Service at extension 8700. Be sure to mention your Online Catalog Order Number and/or your Work Order Number.
Communications Services maintains a minimum on-shelf inventory. Some items in the catalog may need to be ordered, which may add 1-2 working days to delivery.
You may request delivery or pick-up of your items when you place an order. We use Campus Mail Services to deliver your items; as such we cannot guarantee or be responsible for delivery once your purchase leaves Communications Services. Departments wishing to assure receipt of purchased items can pick them up from our storeroom in Building 379 (behind Public Safety Building 574), from 8:00 a.m. to 4:00 p.m. weekdays. Storeroom telephone: 893-4674.
Many of the products in our online catalog have manufacturer’s warranties, which are included in the product package. Requests for exchanges or refunds of charges must be made within sixty (60) days of the date of the billing summary.
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