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  CommServ > Faculty And Staff > Calling Features

Calling Features for Faculty and Staff

FACULTY AND STAFF CALLING FEATURES
 Calling Feature Feature Package
1000
Feature Package
2000
Feature Package
3000
 Call Hold X X X
 Call Transfer X X X
 Call Forward X X X
 Three Way Calling X X X
 Call Pickup Group (optional) (optional) (optional)
 Station Hunting (optional) (optional) (optional)
 Call Park   X X
 Redial   X X
 Camp-On   X X
 Call Return   X X
 Call Waiting   (optional) (optional)
 Cancel Call Waiting   (optional) (optional)
 Caller ID     X

Feature Package 1000 (No Additional Monthly Charges)

A variety of feature options are available when you sign up for telephone service with Communications Services. Feature Package 1000 is included at no extra monthly charge with your standard telephone service.

For information on how to use your custom calling features, see Detailed Dialing Instructions.

Call Hold

Allows you to place a call on hold, and then resume the conversation. A call may be taken off hold from another extension of the same telephone line. (Compare with Call Park.)

Call Transfer

Call Transfer allows you transfer a call to another number. Note: If you transfer a call to non-campus number, such as a cell phone, your line will incur any applicable charges.

Call Forward

Call Forward allows you to redirect all incoming calls to another number, or directly to your voice mailbox, if you have one. Note: If you forward calls to a non-campus number, such as a cell phone, your line will incur any applicable charges.

Three-Way Calling

Three-Way Calling allows you to include a third party on an outgoing call. Note: If you include a non-campus number, such as a cell phone, your line will incur any applicable charges.

Station Hunting

Hunting (Rollover Lines) is placed on individual telephone lines that make up a group, also known as a hunt group. Hunt groups are a series of lines organized in such a way that if the first line is busy the next line is hunted and so on until a free line is found. There are two types of hunting, serial and circular.

  • Serial: Serial hunting searches for available lines from the top of the group down. Each incoming call always starts at the top of this group and is rolled to an available line in that hunt group. If the call reaches the last line in the hunt group sequence it does NOT roll to the first line in the hunt group. Note: The last line in a serial hunt group does not need hunting because the last line does NOT roll to the first line in the hunt group.
  • Circular: In Circular hunting, the switch has the ability to remember the last line it connected, and starting there, it hunts down to the next available line. Once the last line in the hunt group is reached, it rolls to the top or the first line in the hunt group. It does NOT continue to roll after completion of loop. Essentially, the available lines are searched for in a circle. Note: All lines in the hunt group MUST have hunting on them because Circular hunting rolls to the top or first line again.

Hunting is useful in an office where multiple individuals may answer incoming calls.

Call Pickup Group

Allows you to answer incoming calls directed to extensions within your specified pickup group, without your needing to know the ringing station's extension number. This is useful in an office where several people may answer each other's calls.

Feature Package 2000 With or Without Optional Call Waiting

Feature Package 2000 includes the features that come with your Feature Package 1000, plus the following.

Call Park

Places a call on hold so that it can be retrieved from any other telephone in the campus system. Once the call has been parked, your telephone line is available for reuse. Call Park is useful in an office for allowing a call to be handed off to another telephone line even though that telephone line may be in use. (Compare with Call Hold.)

Redial (##)

Allows you automatically redial your last call by lifting the handset and dialing ##.

Camp-On with Callback

If you call a campus 893 number and itís busy, you can invoke Camp-On With Callback. When the busy number becomes available, your phone will ring. When you pick up your handset, the called partyís number will ring, and when they answer your call will be connected.

Call Return (*69)

Allows you to dial your last caller automatically when you do not get to your telephone in time, or do not answer Call Waiting. This feature works for all an-campus and off-campus calls where the callerís number is not blocked.

Call Waiting (Optional)

If you are already engaged in a call, a tone will notify you of an incoming call. You may then place the existing call on hold while you answer the waiting call.

Cancel Call Waiting (Optional)

Allows you to cancel Call Waiting for the duration of a single call.

Feature Package 3000 With or Without Optional Call Waiting

Feature Package 3000 contains all the features available in Feature Package 2000, and also provides Incoming Caller ID capability, if you have a telephone with a screen that is capable of displaying Caller ID.

Caller ID with Call Waiting allows you to view the listed name, telephone number, date and time of a second incoming call while the line is in use. This gives the customer the choice of answering or ignoring the second caller.

Note: Some telephone instruments may not support the full Caller ID feature set. Please test Caller ID functions on your telephone once service is installed.

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